Service Agreement

Last updated: 2026

This Service Agreement (the "Agreement") governs the lawn, leaf, and snow services dispatched by YardReady ("YardReady," "we," "us," or "our") to your property. By submitting a service request, you agree to the terms below. You must be at least 18 years old and have legal authority over the property where service will be performed.

1. Who performs the service

YardReady is a technology platform that connects you with independent local service providers. The actual lawn mowing, leaf removal, snow removal, or related work is performed by an independent provider who is in business for themselves. Providers are not YardReady employees, contractors, subcontractors, or agents. Your contract for the actual service is between you and the provider; YardReady's role is limited to dispatching the provider, processing payment, and acting as the central point of contact for support.

2. "AS IS": no warranty of provider workmanship

Services arranged through YardReady are provided "AS IS" and "AS AVAILABLE". YardReady makes no representations or warranties of any kind, express or implied, regarding the quality, timeliness, safety, or fitness for any particular purpose of any provider's work. To the maximum extent permitted by law, YardReady disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

3. Liability for property damage and injury

You acknowledge that liability for any property damage, personal injury, or other loss that occurs during or as a result of the service rests with you (the requester) and, where applicable, with the independent provider performing the work.YardReady is not liable for:

• Damage to your lawn, plants, trees, shrubs, garden beds, or hardscaping;
• Damage to sprinkler systems, irrigation lines, invisible pet fences, or any underground utilities;
• Damage to fences, walls, walkways, driveways, vehicles, structures, or any other property;
• Injury to people, pets, or wildlife on the property; or
• Loss, theft, or damage to personal items left in the work area.

Any claim for damages should be directed first to the provider performing the work.

4. Snow removal: limited damage carve-out

Snow and ice removal performed under normal industry care may produce incidental marks, edge wear, divots, salt spray, or contact with low-lying landscape features (markers, edging, plants near plow lines, mailboxes near the road). YardReady is not liable for incidental damage of this type under normal-care snow operations.To minimize risk, customers are strongly encouraged to install reflective driveway markers before the first snowfall.

5. Your responsibility to disclose site conditions

Before service begins, you are responsible for disclosing any conditions on the property that could affect the work or cause damage, including but not limited to:

• The location of underground utilities, irrigation lines, septic systems, and invisible fences;
• The presence of pets, children, or other people who may be in or near the work area;
• Fragile landscaping, decorative items, or seasonal plants you want avoided;
• Locked gates, alarm systems, or other access restrictions; and
• Any prior damage, hazards, or unusual site conditions.

You agree to indemnify and hold YardReady harmless from any claim arising out of an undisclosed site condition. Failing to disclose a relevant site condition shifts responsibility for resulting damage to you.

6. Pesticides, fertilizers, and chemical applications

If a provider applies any pesticide, herbicide, fungicide, insecticide, or fertilizer to your property, the provider must be licensed as required by the Ohio Department of Agriculture. You are responsible for keeping people and pets off any treated area for the re-entry interval listed on the product label. YardReady is not liable for adverse effects to people, pets, or non-target plants resulting from a customer's failure to observe re-entry timing.

7. Property access and safety

You are responsible for providing safe, clear, and unobstructed access to the property at the agreed service time. This includes, but is not limited to:

• Providing any gate codes, keys, or access instructions in your request;
• Securing all pets indoors or in a location that does not interfere with the work area;
• Removing or marking any personal property, obstacles, or decorations from the work area;
• Ensuring children and non-working adults are not in or near the work area during service; and
• Notifying YardReady of any change to access conditions before the provider departs.

If the provider arrives and cannot safely access the property or perform the work as described — including but not limited to a locked gate for which no code was provided, unsecured or aggressive animals, a hazardous condition not disclosed in the booking, or any material misrepresentation of scope — the service may be marked as a no-access visit and cancelled. No refund will be issued for a no-access visit.The provider's on-site determination of whether conditions are safe and workable is final.

8. YardReady's right to refuse or cancel service

YardReady and its network providers reserve the right to refuse, modify, or cancel any service request at any time, before or during service, for any of the following reasons (this list is not exhaustive):

• Unsafe, hazardous, or unsanitary site conditions;
• Aggressive, threatening, or abusive behavior directed at any provider or YardReady representative;
• Animals not secured as required under Section 7;
• A service scope, property size, or site conditions that were materially different from what was described at booking;
• Underground utilities, irrigation lines, septic systems, or buried infrastructure not disclosed before service begins;
• An outstanding unpaid balance on the customer's account;
• Two or more no-access visits or last-minute cancellations within any 90-day period;
• A reasonable belief by the provider that performing the work would violate any law, ordinance, or regulation; or
• Any other condition that, in YardReady's or the provider's sole and reasonable judgment, makes it impossible or unsafe to perform the requested service.

When service is refused or cancelled under this section, no refund is issued unless the refusal is solely due to YardReady's or the provider's error. YardReady may, at its discretion, suspend or terminate a customer's account following a refusal for safety or misconduct reasons.

9. Provider insurance

Independent providers in the YardReady network are required to carry their own general liability insurance. YardReady does not guarantee, warrant, or insure the provider's coverage. We do not act as the provider's insurer.

10. Photo documentation and proof of completion

Providers are required to upload a completion photo through the YardReady platform upon finishing each job. The completion photo is the official record that the service was performed. If you believe the photo does not accurately reflect the work completed, you must open a support ticket within 24 hours of receiving your completion notification. Claims submitted after 24 hours may not be eligible for a refund. You acknowledge that a completion photo constituting reasonable evidence of completed work may be used to resolve any dispute in YardReady's reasonable discretion.

If you upload photos of your property to YardReady, you grant YardReady a non-exclusive, royalty-free license to share those photos with the assigned provider for the purpose of preparing a quote and performing the job. YardReady will not publish your property photos publicly without your separate permission.

11. Limitation of YardReady's liability

To the fullest extent permitted by law, YardReady's maximum aggregate liability to you for any claim arising out of or related to a service is limited to the amount you paid YardReady for the specific service in question. In no event will YardReady be liable for indirect, incidental, consequential, special, or punitive damages, including without limitation lost income, lost profits, or loss of use.

12. Release and hold harmless

You release and agree to hold harmless YardReady, its parent organization (Adam Loomis Marketing), and their respective officers, members, employees, and affiliates from any and all claims, damages, losses, expenses, and liabilities of any kind arising out of or related to the service performed.

13. Cancellations, refunds, and recurring services

Before a provider accepts your request: You may cancel at no charge through your dashboard at any time before a provider accepts.

After a provider accepts, before payment: You may cancel at no charge. The provider will be notified.

After payment, before service begins: Cancellations are reviewed on a case-by-case basis. A cancellation fee of up to the full service amount may apply if the provider has already mobilized for the job. Contact us as soon as possible through your dashboard.

After service begins or is complete: No refund is issued except as described under the quality dispute process below.

Quality disputes: If a job is completed unsatisfactorily, open a support ticket through your dashboard within 24 hours of receiving the completion notification. Include a description of the issue and, where possible, photos. Refund requests are reviewed promptly and issued at YardReady's reasonable discretion based on the evidence. We do not issue refunds for: services performed as described and documented by a completion photo; customer-caused no-access visits; or cancellations made after the job is underway.

Recurring services: You may pause or cancel a recurring plan at any time from your dashboard at yardready.co/me. To avoid a same-day cancellation fee, cancel or pause at least 48 hours before the next scheduled service date. Once a recurring cycle has been dispatched and paid, that cycle is not refundable except as described in the quality dispute process above.

Provider no-shows: If your assigned provider fails to arrive within the agreed service window without prior notice, you are entitled to a full refund or priority reschedule. Open a support ticket through your dashboard immediately.

14. Communications consent

By submitting a service request, you consent to receive emails, phone calls, and text messages from YardReady and your assigned provider about your service, quote, scheduling, and job status. Standard message and data rates may apply for text messages. You may reply STOP to any text to opt out of further text messages, or reply HELP for help. Opting out of texts will not affect your ability to receive transactional emails or phone calls related to an active job.

15. Dispute resolution and class-action waiver

This Agreement is governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. Any dispute arising out of or related to this Agreement that is not resolved informally within 30 days will be resolved by binding arbitration administered by JAMS or AAA in Summit County, Ohio, under their respective consumer rules. Each party waives any right to a jury trial and to participate as a plaintiff or class member in any purported class, collective, or representative action. Either party may bring a qualifying small-claims action in lieu of arbitration.

16. Changes to this Agreement

We may update this Agreement from time to time. The version in effect when you submit a service request is the version that applies to that request.

17. Contact

Questions? Sign in and message us from your YardReady dashboard.

This Service Agreement is provided for general informational purposes and is not legal advice. We recommend you consult your own counsel with any questions about how it applies to you.